General Terms & Conditions

Terms and Conditions of online shop PharSol have been prepared in accordance with the Consumer Protection Act (Zvpot), Personal Data Protection Act (ZVOP-1) and Electronic Communications Act (ZEKom-1).

Online store PharSol (hereinafter referred to as »store«) is operated by the Company Pharsol d. o. o., Vreclova ulica 2, 2311 Hoče, Slovenia, which is also a provider of e-commerce (hereinafter referred to as »provider«).


These General terms and conditions (hereinafter: Terms) provide conditions of the purchase and sale of goods and services, regulate provided by the company Pharsol d. o. o. (hereinafter referred as »company«).

The Terms are published on the web page of Pharsol d. o. o. and at its place of business.

General data about Pharsol d. o. o., Vreclova ulica 2, 2311 Hoče, Slovenia.

Reg. number: 7196903000

VAT ID number: SI 25601580

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web page:

Service is committed to always provide the customer with the following information:

  • essential characteristics of the goods or services (including after-sales services and guarantees),
  • availability of products (each product or service that is offered on the site should be available within a reasonable time),
  • terms of product delivery or performance of the service (method, place and date of delivery),
  • all prices must be clearly and unambiguously defined and it must be shown that they already include taxes and transport costs,
  • method of payment and shipping,
  • time the tender,
  • the period in which it is possible to withdraw from the contract and the conditions for withdrawal; moreover, about whether and how much it costs the buyer to return the product,
  • explanation of the appeal process, including all the information on the contact person or department for customer contact.


Under these Terms, a buyer is a legal or a natural person who uses the services or buys the goods under the Terms, and who concludes a sales contract with the company.

The consumer is every natural person, so defined by the applicable law, who obtains and uses the goods and services for the purposes not related to his business or gainful activity.

Means of distance communication are such means that enable the conclusion of the contract without the physical presence of both contracting parties. Such means are especially the following: letters, orders, catalogues, telephone conversations, TV sale, e-mail, internet, etc.

The Goods under this Terms represent all objects, applications, etc. that are purchased by the buyer under the conclusion of the sales contract with the company.

Purchase of goods and services

The properties of the goods and services are defined by the individual good or service or are communicated to the buyer upon the purchase of the goods or services.

All prices are determined in Euros (€) and include VAT, if not expressly agreed otherwise. Company reserves the right to amend the prices.

Potential other impositions related to the shipment to third countries are not included in the price.

The conditions and deadlines of special offers are marked along with the specific goods or services.

If the Buyer unjustifiably avoids the contract, the company is entitled to claim costs incurred and damages under the applicable law. Aforesaid does not apply to the Consumers.

By confirming the order, the Buyer agrees and confirms the Terms. The Terms exclude any other terms, with the exception of a written contract signed by the Buyer and the Company.

Extra expenses, related to the order (e.g. shipment, packaging), are defined along with the specific offer. The Buyer is notified of extra expenses prior to the conclusion of the order.

The pictures of the goods are symbolic.

The Company is liable for any defects of the goods according to the applicable law. Company grants the warranty of the goods if it so noted on the warranty certificate or on the invoice.

Purchase of the goods and services at distance and off-premises

The Terms provide the conditions of concluding contracts at distance and off-payments.

The contract concluded at distance is a contract that is concluded between the Company and the Consumer based on an organized sale at distance or a service system without simultaneous presence of the contracting parties, led by the company who uses for the purposes of the conclusion of the contract the means for distance communication, until the moment of conclusion of the contract.

The contract concluded off-premises is a contract between the Company and the Consumer, concluded in presence of the Company and the Consumer outside of the business premises of the Company.

The Buyer and the Consumer shall be acquainted by the Terms prior to the conclusion of the contract and by the conclusion of the contract, they confirm their consensus to the rights and liabilities, deriving from the Terms.

All rights and obligations according to the applicable consumer law on the distance trade apply and are respected by the Company.

Means of purchase of the goods and services at distance of off-premises

The Buyer orders goods via a web form. The buyer selects the a quantity of the goods and submits the personal data. The payment is proceeded via PayPal platform with the credit card or Direct Bank Transfer.  The Buyer will receive the order confirmation to the e-mail, submitted upon the order. The goods are delivered via post.

Personal data privacy and processing

By submitting the data to the web site or mobile application, or by any other means, the buyer permits personal data processing. The Company shall use and keep the collected personal data according to the applicable data privacy law.

Personal data are collected exclusively for the purposes of order processing and for internal needs of The Company, for the execution of the payment, statistical purposes, sending offers, buyer segmentation, buyer behaviour monitoring, promotion, etc.

Policy of protection of personal data at a glance

  • We will never misuse your personal information in any way.
  • your contact and personal information will never be disclosed to third parties, except as required by law.
  • Your contact and personal information may be shared with a third party if you have consented to the contact (Application form).
  • We will not send e-mails to which you have not registered, except in the case of significant transaction emails.
  • Whenever you can quickly and easily unsubscribe from any of our e-mails.

Collection and processing of personal data

Personal data is information that identifies you, your name, e-mail or regular mail. Company does not collect personal data unless you enabled it, ie. when ordering products or when you subscribe to our newsletter.

Use and dissemination of personal data

Company will use your personal data solely for technical reasons, the administration website to provide you access to specific information or for general communication with you. Company will not disclose your personal information to a third party or by any marketed elsewhere unless the transmission of data to a third party explicit permission.

Automatically record information (non-personal information)

Whenever you enter a website, the general, non-personal information (browser users, number of visits, average time of visit on the site, pages visited) recorded automatically (not as part of the application). This information is used to measure the attractiveness of our websites and improving the content and usability. Your data are not subject to further consideration and are not disclosed to any third party.


Company is striving hard to ensure the security of personal data. Your data are protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure.

Minors strongly advises all parents and guardians to teach their children safe and responsible handling of personal data on the Internet. Minors should not transmit any personal data to websites without the permission of parents or guardians. will never knowingly collect personal information from minors or in any way used or disclosed to a third party without their permission.


Any change in our policy on the protection of personal data will be published in this Statement of Privacy Statement.


Cookies are inconspicuous documents that are temporarily stored on your hard drive and allow our website to recognize your computer the next time you visit the site uses cookies only to gather information concerning the use of our website.

Which cookies do we use?

  • mailerlite:webform:shown cookie
  • __cfduid

The mailerlite:webform:shown cookie determines if website visitor has seen Mailerlite pop-up or not, and when to show the pop-up again regarding your behavior settings. The __cfduid cookie is set by the CloudFlare service to identify trusted web traffic.

  • __tawkuuid

The __tawkuuid cookie comes from our live chat service via and remembers the end user so that past chat conversations can be identified to improve service.


The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the website, it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.

  • _ga,_ gat, _utma, _utmb, _utmc, _utmz_ utmt, _utmv

We use Google Analytics to assist with monitoring, and identifying areas of the site that can be improved. The _ga cookie is used to uniquely identify you as a visitor to this site and the _gat cookie is used to throttle the request rate back to Google. _utmb, __utmc, __utmz, and __utma cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site.

  • _icl_current_language and _inc_visitor_lang_is

These two cookies are used for language detection and for a change of language between English and Slovenian on our web page.

Payment methods

Upon the purchase, the Buyer is able to choose among the following available payment methods:

  • Credit/Debit card,
  • Paypal,
  • Direct Bank Transfer.

The costs related to the selected payment method are charged according to terms and prices of the issuer or provider of payment services. The Company will notify the Buyer when the costs are being charged to the Buyer.

The web form completed by the Buyer upon the order shall not be deemed as an invoice. Notwithstanding the goods or the payment method, the Company will send the invoice upon shipment of the goods.  The Company keeps an electronic copy of the invoice in its base.

Until the payment is full, the goods remain the sole property of the Company. In case of non-payment, the Company is entitled to demand the return of the goods in a flawless condition.

The Company undertakes the obligation to apply all reasonable safety measures in order to ensure the privacy and safety of the data obtained upon the payment. The Company, however, shall not be held liable for potential theft of the data, except in the event of the liability of the Company.


The Company may obtain pre-orders for the goods not yet available for shipment.

The Company may offer to the Buyer a special discount for pre-payment of pre-ordered goods.

The conditions and the amount of a discount shall be marked along with the offer. The buyer has a right to choose to buy the goods at a discounted price and pays the pre-payment or to buy the goods at a full price paid upon shipment of the goods.

If the Buyer unjustifiably avoids the contract, company is entitled to claim costs incurred and damages under the applicable law. Aforesaid does not apply to the Consumers.


The sales contract is normally concluded when the Company sends the order confirmation to the Buyer, except when otherwise provided by the Terms.

In the event of payment with the credit/debit card or Paypal, it shall be deemed that the sales contract is concluded in the moment of successfully executed transaction. In the event of a failed transaction, the Company will notify the Buyer.

The order confirmation will be sent to the Buyer’s e-mail address, submitted upon the order according to the Terms.

The sales contract is concluded in Slovene or English language, whereas the Terms are published in both languages.

By clicking the „order button“, the Buyer confirms the age of 18 years and the full capacity to contract.

The Company reserves the right to deny the shipment of goods to the Buyer if the Buyer has any previous unsettled orders towards the Company; if the Buyer is in an outstanding dispute with the Company; and if the buyer abuses the right of return of the shipment under the applicable law.


Potential delivery costs and conditions are defined in the process of the order.

The Company will deliver the good in the agreed time and according to the conditions and prices of the shipment providers.

Prices of Delivery (VAT included) is defined by the Company.

Ordered goods shall be delivered to the address submitted upon the order.

The right to avoid the contract in the event of the sale at distance or off-premises

The Consumer has the right to avoid the contract within 14 days of the delivery of the goods upon prior written notification to the Company without any specific reason:

e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. and

the address: Pharsol d.o.o., Vreclova ulica 2, 2311 Hoče.

It shall be deemed that the notification is timely if it is sent within the deadline, stated in the previous sentence.

The Consumer shall return the goods to the Company to its business address, as defined in first article of the Terms, within 14 days of the notification. The costs of return shall be covered by the Consumer. The goods shall not be compromised, used, changed, damaged, and they have to be in the original package and of the same quantity as delivered. The copy of the invoice shall be attached as well as all supporting documentation related to the goods.

The Company shall return to the Consumer all obtained payments in shortest time possible, in 14 days of receiving the statement from the first sentence of this Article at the latest. The Company is entitled to withhold the return of the payment without late payment interests, until the goods are returned. The payment will be returned in the same form as it was obtained.

The return of the goods from the previous sentence without any express statement and within the provided deadline from the first sentence of this Article shall be deemed as the avoidance of the contract.

The consumer has no right to avoid the contract, in the event of the goods being made under Consumer‘s specific instructions and are modified to Consumer‘s specific needs or in the event of sealed audio and video tapes or computer programmes if the Consumer unseals the security seal.

The goods shall not be used until the avoidance of the contract. They only may be verified and tested in such necessary scope that enables the verification of the goods. Any test that would exceed the aforementioned could be deemed as the use of the goods and the Consumer will lose the right to avoid the contract.

The Buyer is entitled to avoid the contract according to the law of obligations.

Intellectual property

The Buyer is granted a non-exclusive, non-transferable, revocable license to access and use the goods according to the Terms. The intellectual property rights are owned exclusively by the Company and its suppliers.

All the content included as a part of product such as text, graphics, logos, images as well as the compilation thereof, any software, etc., is the property of the Company or its suppliers and protected by the applicable law.

The Buyer shall not use the goods for any unlawful purposes or for the purposes prohibited by these terms, conditions, and notices. The goods shall not be used in any manner that could damage, disable, overburden, or impair the goods, web sites or applications of the Company and shall not interfere with any other party’s use of the goods, websites or applications.

Choice of law and jurisdiction

The applicable law is the applicable law of Republic of Slovenia.

In the event of invalidity of a certain provisions of the Terms according to the applicable law, the Terms remain valid in the rest and the invalid provision is replaced by the applicable law or the agreement between the parties.

The parties agree to solve the disputes amicably. If an amicable solution will not be possible, the parties agree that the competent court is the court in Maribor, Slovenia.

The Terms are published in Slovene and English language. Slovene language is official.

The Terms shall take effect as of April 1, 2018.

The Terms may be amended at any time, thus the Buyer is consulted to read them upon every purchase. For the individual order the applicable Terms are the Terms that are published on the web site and in force in the moment of the order submission.